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Why the most successful startups are those that ignore their sales teams?

Neeraj Sabharwal
2 min readMar 4, 2024

Counterintuitive success.

Imagine a startup where the sales team is not the center of the universe.

Sounds risky, right?

But here’s the twist — it’s exactly why some startups outshine their competition.

In the heart of innovation, these startups are not ignoring the importance of sales, but rather redefining it.

They focus intensely on product development and customer experience. The logic is simple yet profound: create something so indispensable that it sells itself.

These companies invest in understanding the deepest needs of their market. They iterate relentlessly. They treat feedback as gold, using it to refine and perfect their offering.

The result?

A product that resonates so deeply with its audience that it creates its own demand. Sales teams in these startups operate differently. They’re educators and advocates, not just sellers.

They’re part of a larger ecosystem where the product’s value is so evident, their job becomes about fostering relationships rather than pushing for transactions. This approach might seem like a risky gamble, but the payoff is immense.

It builds brands that are loved, products that are indispensable, and customer loyalty that is unshakeable.

The question then is not about ignoring your sales team but about how you can shift your focus to create a product so powerful, it almost sells itself.

How can your startup benefit from this approach? Share your thoughts below.

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Neeraj Sabharwal
Neeraj Sabharwal

Written by Neeraj Sabharwal

Passionate about helping founders on their sales challenges. Technical background and now running sales.

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